FAQs
Got questions? We've got answers. Find detailed answers and information about our dedicated support services, how we work with NDIS, and our commitment to providing personalised care to meet your unique needs.
FAQs
Got questions? We've got answers. Find detailed answers and information about our dedicated support services, how we work with NDIS, and our commitment to providing personalised care to meet your unique needs.
Vana Care conducts thorough assessments and discussions with clients to understand their unique preferences, needs, and goals. We then tailor our services, including matching clients with suitable carers, to ensure each individual receives the most appropriate and effective support.
Our staff are professionally trained and qualified in disability support. This includes ongoing training to stay updated on best practices, ensuring they provide the highest quality of care.
Yes, Vana Care offers assistance with NDIS plan management. We help clients understand their plans, ensure they utilise their funding effectively, and provide support with administrative tasks related to their NDIS plans.
Vana Care aims to provide services swiftly, often within 48-72 hours after the initial contact, depending on the specific needs and circumstances of the client.
We support individuals with a wide range of disabilities. We assess each client's unique situation to provide the most appropriate care.
Absolutely. Client satisfaction is paramount, and we are committed to finding the best match. If you feel your current carer is not the right fit, we will work with you to find a more suitable match.
Yes, part of our services includes assisting clients in engaging with the community, participating in social activities, and pursuing hobbies and interests.
We prioritise client safety by enforcing strict safety protocols, conducting regular staff training, and ensuring all carers are thoroughly vetted and qualified.
We welcome and encourage feedback. You can provide feedback through our website, over the phone, or via email. We use this feedback to continuously improve our services.
Yes, we offer flexible services tailored to the needs of our clients, including support outside of standard business hours where necessary.
In emergency situations, our staff are trained to respond promptly and appropriately, ensuring the safety and wellbeing of our clients. We also have procedures in place for escalating concerns to medical professionals if needed.